SAINSBURY’s has pulled milk from all its stores in a contamination scare.
The supermarket recalled one-litre cartons of its own-brand, semi-skimmed “less than 2 per cent fat” UHT milk.
It said: “The threat of possible microbiological bacteria contamination may make the product unsafe to consume.”
And the Food Standards Agency warned: “If you have bought any of the product, do not consume it. Return it to the store from where it was bought for a full refund.”
Customers can call Sainsbury’s careline on 0800 636262 for advice.
Product recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
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