PS5 owners complain of ‘frustrating’ bugs that stop games downloading and block 4K resolution – how to fix them


THE PLAYSTATION 5 hasn’t been out long, and gamers are already reporting bugs that make the new console tricky to play.

One issue leaves new games stuck in the download queue, while another stops players from enjoying their games in glorious 4K resolution.

Gamers have reported a series of bugs and other issues surrounding the new PlayStation 5 console

We’ve put together a list of the most common PS5 bugs – as well as guides on how to fix them – below.

PS5 games stuck in download queue

One major issue plaguing PS5 players is that new games can get stuck in a “queued for download” state without ever being installed onto the console.

The system thinks that the game is downloading, but the download queue remains empty and won’t clear.

The error has been reported by players on Twitter, some of whom suggest the only way fix is a factory reset of the console.

The high-powered console can render games in up to 8K resolution

That’s a major inconvenience, as resetting your machine means you have to redownload all of of your favourite games, apps and more.

“Struggling to install games and downloads are not working properly,” one peeved PS5 gamer tweeted over the weekend.

“One download at a time and queues the rest or doesn’t work at all.”

Fortunately, Sony has come to the rescue with a neat workaround that should solve your download woes.

“If you’ve experienced issues downloading games with ‘Queued for Download’ or ‘View Details’ messages on PS5, please update the system software to the latest version,” the firm tweeted last week.

“Start your PS5 in safe mode then [select] rebuild the database.”

Presumably, a console system update offering a permanent fix is also in the works.

Until Sony releases that, the workaround should solve the problem for now.

PS5 4K/HDR bug

The PlayStation 5 launched in the UK and Europe last week having hit shelves in the US a week earlier

Another problem reported by PS5 users surrounds the resolution at which the console works on your display.

Some gamers say the console cannot play games at 4K resolution with High Dynamic Range (HDR) enabled on their TV set.

Instead, they’re forced to play games at 4K with no HDR, or at 1080p resolution with HDR enabled.

Either way, they’re not benefitting from the full graphical might of their £450/$450 console.

As it turns out, this issue is down to human error more than anything else.

More often than not, it’s because the user has plugged the wrong kind of HDMI cable into their console, or is using the wrong port.

For 4K/HDR content, make sure you’re connecting to the “correct” (wide bandwidth) HDMI on your telly.

Alternatively, some gamers have reported 4K/HDR not working because they’re using their console through their AV receiver or sound bar.

These aren’t able to process high-end graphics. Try plugging your console directly into your TV, instead.

Finally, it may seem obvious, but the reason you aren’t getting a 4K picture may be because your set doesn’t support 4K. Check out our 4K and HDR guide for more details.

PS5 making weird noises

Sony’s PS5 console boasts an unusual white and black design

PS5 owners are reporting strange noises coming from their new consoles.

Several videos posted to Twitter last week appeared to show Sony’s machines emitting odd whirring sounds, strange beeps, and more.

The issue appears to only affect consoles with a disc tray.

Twitter user Luke Fletcher said: “Should a ps5 be making this noise?”

And @SKAXIYO said: “Hi I purchased a PS5 today but am having issues with the fan noise as shown in this video as soon as I turned it on.

“Please advise as it’s constant and sounds like something is loose inside!”

Frank Keienburg, game lead at Supercell, has since claimed to have found a fix for the noisy problem.

After partly disassembling his console, he figured out that the racket was caused by a sticker that had come loose inside the console.

Removing the sticker solved the issue. Anyone attempting this fix for themselves should consult Sony’s official PS5 teardown video, and Keienburg’s tweet. Taking apart your console may void its warranty.

What is the PS5?

Sony launched two versions of the PlayStation 5 in the UK and Europe on November 19, following the consoles’ release in the US a week earlier.

The full PS5 costs £449/$499, while a Digital Edition without a disc tray is priced at £359/$399.

Each offers gaming at up to 8K resolution and a powerful processor that almost eliminated loading times.

A raft of top games launched alongside the console, including Spider-Man Miles Morales and a revamped version of popular game Dark Souls.

They PS5 is up against stiff competition in the form of the Xbox Series X (£449) and Xbox Series S (£249), which launched worldwide November 10.

The Series X and Series S also sold out around the world within minutes.

In other news, check out our Xbox Series X review.

We also took a look at the Xbox Series S.

And try the powerhouse Dell Alienware R10 gaming PC on for size.

What do you make of the PS5? Let us know in the comments!


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